Ebay Off Campus Drive | Customer Service Executive

Ebay Off Campus Drive 2023

Position: Customer Service Executive
Location: Work From Home
Qualification: 12th Pass, Diploma, Any Bachelor’s or Master’s Degree
Batch: Any
Experience: Freshers
Salary: Min 20K Per Month (Expected)
Last Date: As soon as Possible

Responsibilities:

Utilise inbound, outbound, and email to handle routine reactive issues with retailers.
Follow the SLA and defined processes for handling issues with Outlook.
Within the defined SL, manage the entire hotline volume. Lead similarly in terms of prompt login and staffing during downtime.
Serve as a trusted resource for sellers and account managers with regard to issues such as defect review and removal, eMBG case review and auctioning, technical issues, product issues, and issues related to standards and policies that may impede the growth of sales.
Resolve issues for merchants of any specific eBay restriction on growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards-related issues, and policy-related issues).
Coach business owners to develop proactive avoidance strategies (as opposed to reactive resolution) so that issues and regulations don’t hinder their operations in the future. Using eBay tools and/or industry standards, for example
Engage internal stakeholders, advisors, decision-makers, and technical teams to facilitate a swift resolution.
Create a relationship of trust between eBay and the customer while upholding a high standard of accuracy and detail.
Share relevant discoveries with the AMs
Share knowledge gained from solving an interesting or original problem with the team during daily huddles.
Be understanding of the client’s needs and show a sincere desire to assist in finding a solution.
Use negotiation and influence when necessary to promote eBay and/or the customer.
summarise and deliver management customer feedback
carry out relevant tasks as directed
Conduct outreach activities, such as outreach to customers with product or policy information, education, or rollout, using outbound phone calls or emails.- Customer outreach to support top sellers’ long-term business growth and keep the top seller community strong. For instance, you could advise customers about rules that might restrict their ability to sell or impede their account’s progress, assist in correcting listings that are illegal, share best practises to prevent violations, etc.
Training/OJT Lead: Train and mentor new employees or underachievers.
Training/OJT Leader: Update team on policies, products, and processes.
Manage complex, escalating cases

About Company:

eBay is a multinational American e-commerce company with headquarters in San Jose, California, that enables both business-to-business and consumer-to-consumer sales through its website. Pierre Omidyar founded eBay in 1995, and it quickly rose to prominence as a notable dot-com bubble success story. As of 2019, eBay is a multibillion dollar company with operations in about 32 nations.The business operates the eBay website, a global marketplace where individuals and organisations can buy and sell a wide range of products and services. Buyers can use the website for free, but sellers must pay to list items after a set number of free listings and another, separate fee when the items are sold.

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